The castlechat travel Guarantee
You will receive the absolute lowest price available at the time of your booking. We will match or beat any quoted price for the same itinerary. Our prices are quoted directly from the source (Disney, Universal, Royal Caribbean, etc). You will also receive our world-class customer service before, during, and after your vacation. Our service is ALWAYS 100% FREE and there is never an obligation. When you book with CastleChat, you never travel alone. Our guarantee starts and ends with you.
Frequently Asked Questions
What is CastleChat?
CastleChat is a trusted resource for Disney and travel enthusiasts around the globe. Disney travel is so much more than just theme parks. Our mission is to share our love of traveling and to help you by planning your perfect vacation or travel adventure. We invite you to browse this site and visit our social media pages to get a feel for what interests you the most. Joining a facebook group, watching videos, or subscribing to our blog are all great ways to get more info on travel options. Everything we offer is FREE. When you're ready to start planning your vacation, let us help.
Can I book my vacation with CastleChat?
Yes, we are a fully licensed, bonded, and insured travel agency. We have a Florida Seller's of Travel License and membership in CLIA. CastleChat is contracted with Disney as an Authorized Disney Vacation Planner and all of our agents are graduates of the Disney College of Knowledge.
What does "Authorized Disney Vacation Planner" mean?
We are contracted directly with Disney to bring you the best prices and service available for your Disney vacation. Disney has vetted our agency and made sure that we meet their high standard of quality. Disney trusts us to handle your vacation so you can trust us too.
Why should I book with CastleChat?
Vacation planning and travel can be stressful, especially if things go wrong. Our agents are specially trained to help you with whatever pitfalls you might encounter. When you book alone, you travel alone. With TravelVibz, you'll always have someone to rely on. Our agents will handle the details, all you need to do is pack, relax, and enjoy your vacation. For those traveling to the Orlando area or Port Canaveral, we have agents that can assist you in person 365 days a year. We are also a Disney Authorized Vacation Planner.
Will I pay more if I book my vacation through CastleChat?
Never. In fact, you often pay less. We offer special incentives to lower the total cost of your booking. We quote you the exact same prices, or lower, as offered directly from Disney, Universal, Royal Caribbean, all major cruise lines, etc.
What if the price goes down after I book?
We can adjust your price to the lower rate any time before final payment is due. It is the policy of all vacation companies (Disney, cruise lines, etc) that rates cannot be adjusted after final payment is made. That is their policy, not ours.
Who do I make my payment to?
Your payment is made directly to the vacation company (Disney, Royal Caribbean, etc), not to us. We are your agent but nothing is ever paid directly to us and there is NEVER a fee for our services.
****CastleChat has an office minutes from Walt Disney World and we have agents who can assist you in perso
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